1. GENERAL CONDITIONS

1.1. These conditions establish the procedure for interaction between the online store andretan.eu (hereinafter referred to as "the store") and customers who place orders through the online platform.

1.2. The store operates across the European Union and is registered as a Polish company, andretan.eu.

1.3. The store sells goods at retail. The return and refund procedures are conducted in accordance with EU Consumer Protection Laws and regulations, particularly those related to the right of withdrawal (14-day cooling-off period).

1.4. By placing an order on the site, the customer unconditionally agrees to follow these conditions and confirms they are familiar with them.

2. ORDERING

2.1. Orders are placed by customers by adding items to the shopping cart.

2.2. An order is considered successfully placed if:

2.2.1. The customer completes all required fields in the order form, enabling the store to identify and contact the customer, including:

• Full name (for individuals) / Company name (for businesses)
• Delivery address
• Contact number
• Email address
• Preferred payment method (as listed in clause 5.1)
• Delivery method choice

3. ACCEPTANCE OF THE ORDER BY THE ONLINE STORE

3.1. Upon receiving an order, the store manager checks the availability of goods. If the order is correctly placed as per section 2.2, the order is accepted, and the customer is contacted to confirm the details.

3.2. Once the store confirms the order, the customer may cancel or modify the order (e.g., adding/removing items or changing specifications such as size or color), as long as no payment has been made. After payment, changes or cancellations are no longer possible.

4. ORDER FULFILLMENT

4.1. Orders marked as "Processed" and confirmed before 18:00 are dispatched the next morning. Orders placed on weekends or holidays will be dispatched on the next business day.

4.2. In case a product is unavailable, the store will check its EU network for availability and notify the customer. If the product is unavailable throughout the network, the store manager may propose alternative products for the customer’s consideration. If the customer agrees, the substitute product will be added to the order.

4.3. Once the order is processed, the customer will receive an email confirmation with details about the order and payment method.

5. PAYMENT FOR THE ORDER

5.1. The customer may choose from the following payment methods:

5.1.1. Payment upon receipt (Cash on Delivery) via delivery service 5.1.2. Credit card payment online via secure payment platforms 5.1.3. Payment via Liqpay system 5.1.4. Bank transfer (if applicable)

Note: Delivery service fees for cash-on-delivery (COD) are covered by the customer. COD fees vary based on the carrier’s tariff. When paying with a Visa or MasterCard through the website's secure payment system, the customer is only charged the cost of the goods, with no additional commission.

6. DELIVERY OF THE ORDER

6.1. Orders within the EU are delivered via trusted delivery services (e.g., DHL, UPS, or local providers depending on the country).

6.2. The store considers its delivery obligations fulfilled once the goods have been transferred to the chosen delivery service.

6.3. The risk of damage or loss of goods is transferred to the customer once the goods are handed over to the delivery service.

6.4. Customers may pay separately for multiple items delivered individually.

6.5. Customers are responsible for any remittance fees or commissions applied by payment providers.

6.6. Orders are processed and shipped within 1-3 business days from the receipt of the order, depending on product availability.